Privacy Policy

GT Ultra Home Goods LLC respects your privacy. This Privacy Policy describes what information we collect about you, how we use it, who we share it with, and your rights regarding your information. This Privacy Policy applies to information we collect through our website at gtultrahomegoods.com, through our email and phone communications, and in connection with your purchases from us.

When you interact with us, we collect information you provide to us directly. This includes contact information such as your name, email address, phone number, and your shipping and billing addresses. It includes payment information, which is processed through our payment processors; we do not store full credit card numbers on our servers. It includes order details such as the products you purchase and your delivery preferences, and any communications you have with us through email, phone calls, or contact form submissions. If you create a customer account, request a quote, or respond to marketing communications, we collect the information you provide in connection with those activities.

We also collect information automatically when you visit our site. This includes device and browser information such as the type, version, operating system, and language settings of the device you are using. It includes your IP address and the approximate location derived from your IP address. It includes information about the pages you view, the time you spend on pages, the URLs that referred you to our site, and the pages from which you exit our site. We also use cookies and similar tracking technologies, which are described in more detail below.

In addition, we receive information about you from third parties that support our business. This includes analytics data from services like Google Analytics, advertising data from platforms like Meta and Google Ads, transaction data from our payment processors Stripe and Affirm, and delivery data from our shipping carriers.

We use the information we collect to process and fulfill your orders, including payment processing, shipping, and delivery coordination. We use it to communicate with you about your orders, including order confirmations, shipping updates, delivery coordination, and customer support. We use it to respond to your inquiries, requests, and feedback. If you have opted in to marketing communications, we use your contact information to send you news about our products, promotions, and updates, and you can opt out of these communications at any time. We use aggregated analytics data to improve our website, products, and services. We use information as needed to detect, investigate, and prevent fraud, security incidents, and violations of our Terms of Service. And we use information as necessary to comply with legal obligations, including tax reporting, regulatory requirements, and responses to lawful requests from government authorities.

We do not sell your personal information. We share your information only in limited circumstances. We share information with service providers who help us operate our business, such as payment processors like Stripe and Affirm, shipping carriers, email service providers, customer support platforms, and analytics services. These service providers are contractually bound to use your information only to provide services to us. We share information with professional advisors such as lawyers, accountants, and auditors as needed to operate our business. We may share information in connection with a business transaction such as a merger, acquisition, financing, or sale of assets, in which case your information may be transferred to the acquiring or surviving entity. We share information to comply with legal obligations or to respond to lawful requests from government authorities, including law enforcement. We share information to protect our rights, property, or safety, or the rights, property, or safety of our customers or others. And we may share information with your consent for any other purpose disclosed to you at the time you provide the information.

We use cookies and similar technologies to operate our site, analyze site usage, remember your preferences, and support our marketing efforts. Cookies are small data files stored on your device by your browser. The essential cookies on our site are required for the site to function, including features like the shopping cart, login, and checkout. Analytics cookies help us understand how visitors use our site so we can improve it. Marketing cookies help us deliver relevant advertisements on other sites you visit. You can control cookies through your browser settings. Please note that blocking essential cookies may prevent parts of the site from functioning properly.

Depending on where you live, you may have rights regarding your personal information. You may have the right to access the personal information we hold about you and to request a copy of it. You may have the right to request correction of information that is inaccurate or incomplete. You may have the right to request deletion of your personal information, subject to legal limitations that require us to retain certain records. You may have the right to request a copy of your information in a portable format. You have the right to opt out of marketing emails at any time through the unsubscribe link in any marketing email or by contacting us. We do not sell personal information; if this ever changes, you will have the right to opt out of that sale. To exercise any of these rights, email us at [email protected] with your request, and we will respond within the timeframes required by applicable law.

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are generally retained for seven years for tax and audit purposes. Marketing contact information is retained until you unsubscribe. You may request deletion of your information at any time, subject to legal retention requirements.

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, disclosure, or loss. Payment information is handled by PCI-compliant payment processors and is not stored on our servers. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Our site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will delete that information promptly. If you believe we have collected information from a child under 13, please contact us at [email protected].

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review the privacy policies of any third-party site you visit.

Our site is operated from the United States. If you are visiting from outside the United States, your information will be transferred to and processed in the United States, which may have different data protection laws than your country of residence.

If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, Virginia, or any other state with a comprehensive consumer privacy law, you may have additional rights under your state's privacy law. To exercise these rights, contact us at [email protected].

We may update this Privacy Policy from time to time. The updated version will be posted on this page. We encourage you to review this Privacy Policy periodically. Material changes will be communicated by email to customers who have provided us with an email address, when possible.

If you have questions about this Privacy Policy or our data practices, please contact us. GT Ultra Home Goods LLC is located at 1304 S 14th St, Quincy, IL 62301. You can reach us by email at [email protected] or by phone at 217-617-1076.